Terms of Use

By accessing or using the Site, booking a session, creating an account, or submitting a form, you agree to these Terms of Use (the “Terms”). If you do not agree, do not use the Site. We may update these Terms at any time by posting a new version on the Site. Your continued use indicates acceptance of the updated Terms.

We provide psychological therapies including High-Intensity Cognitive Behavioural Therapy (CBT), EMDR Therapy, counselling, supervision and related services (the “Services”). The Site provides information about our Services and enables online booking and secure contact.

No medical advice: Content on the Site is for general information only and is not medical advice and must not be relied upon as a substitute for professional diagnosis or treatment.

You must be 18+ to book for yourself. For under-18s, a parent/guardian or person with parental responsibility must consent and usually attend as agreed with the clinician. You are responsible for:

• Providing accurate, current information (including health information you choose to share).

• Maintaining the security of any account credentials.

• Ensuring you have a private, safe space and adequate connectivity for any remote/online sessions.

• Informing us promptly of changes relevant to your care (e.g., medication, risk).

• Formation of contract: 

  • ​A binding contract is formed when we send written confirmation of your booking.

• Fees: 

  • ​Session fees are shown at checkout or quoted in writing. Prices may change but not after you have booked. Fees are payable in £GBP and may include applicable taxes.

• Payment:

  • We use third-party payment processors; we do not store full card details. You authorise us to charge your chosen payment method for the Services you book.

• Rescheduling / cancellation (client):

  • You may cancel or reschedule up to [e.g., 48 hours] before the session without charge. Late cancellations or non-attendance may be charged at [e.g., 100%] of the session fee.

• Cancellation (therapist):

  • If we must cancel, we will offer to rebook or refund any fees already paid for the affected session.

• Refunds:

  • Refunds are returned to the original payment method. Processing times depend on your bank/provider.

• Insurer / third-party funding:

  • If a third party is paying, you remain responsible for any shortfall, excess or declined payment.

• Packages / promotions:

  • Any promotional codes, bundle pricing or packages are subject to the specific terms displayed at purchase and are non-transferable and time-limited unless we state otherwise.

Your privacy matters. Our Privacy Notice explains what we collect, why and how we use and protect your information, including health (special category) data, and your rights under the UK GDPR / Data Protection Act 2018. Please read it carefully.

Limits to confidentiality: We may disclose information if required by law or where necessary to protect you or others from serious harm, in accordance with professional and legal duties.

The Services are not an emergency or crisis service. Therapy may not be suitable in all circumstances (for example, where a higher level of support is required). We may signpost or refer you to more appropriate services where needed and may decline or discontinue Services where clinically appropriate.

For remote sessions you agree to:

• Use a reliable internet connection and private space free from interruption.

• Not record sessions without our explicit written consent (we will not record without yours).

• Ensure devices and software are up-to-date and protected by security measures.

We use reputable platforms and apply appropriate safeguards, but we cannot guarantee uninterrupted or error-free connectivity.

You must not:

• Break the law or infringe rights of others.

• Harass, abuse, defame, or otherwise cause distress.

• Attempt to gain unauthorised access to any part of the Site or related systems.

• Upload malicious code or interfere with the Site’s operation.

• Scrape, harvest or reproduce content except as expressly permitted.

We may suspend or terminate access if you breach these Terms or if we reasonably suspect misuse.

The Site, its design, text, graphics, logos, images, videos, and other content are owned by us or our licensors and are protected by UK and international IP laws. You may view the Site for personal, non-commercial use. You must not copy, modify, distribute, reproduce or create derivative works without our prior written permission.

If you submit reviews, testimonials or other content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content on the Site and in our marketing, in accordance with our Privacy Notice and your preferences.

Our Site is hosted and provided in part via third-party platforms and processors (for example, website hosting, bookings, payments, video platforms). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party websites or resources linked from the Site.

• We use reasonable care and skill in providing the Site and Services.

• The Site is provided on an “as is” and “as available” basis and we do not guarantee it will be uninterrupted, timely, secure or error-free.

• Information on the Site is general and not clinical advice. Always follow the guidance of your healthcare professional.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

Subject to the above, we shall not be liable for: (a) indirect, incidental or consequential loss; (b) loss of profits, business, or data; (c) losses arising from your breach of these Terms or failure to follow reasonable instructions. Our total aggregate liability in connection with the Site and non-clinical aspects of the Services shall not exceed the total fees you paid to us for the relevant Services in the 12 months preceding the event giving rise to the claim.

Your statutory rights (including under consumer law) are not affected.

We aim to provide a high-quality service. If you are dissatisfied, please contact us at [insert email]. We will explain our complaints procedure. You may also have the right to raise concerns with professional bodies or the relevant regulator.

We process personal data in line with the Data Protection Act 2018 (and, where applicable, the EU GDPR). See our Privacy Notice for details of your rights, our lawful bases, international transfers, and retention periods.

We may suspend or terminate your access to the Site (and where necessary your bookings) if you breach these Terms or where there are clinical, safeguarding or legal reasons to do so. You may stop using the Site at any time. Termination does not affect rights and obligations accrued up to that date.

We are not responsible for failure to perform or delays caused by events outside our reasonable control (e.g., outages, epidemics, strikes, extreme weather). If such an event affects a booked session, we will contact you to re-arrange or refund as appropriate.

These Terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that consumers resident elsewhere in the UK or EU may benefit from mandatory consumer protections and may bring claims in their home courts.

These Terms, together with any booking confirmation and policies referenced, constitute the entire agreement between you and us regarding the Site and any Services booked through it. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force.